Legal
Refund / Cancellation Policy
This policy provides a conservative draft structure for cancellations, scheduling changes, and refund scenarios. Final business terms should be confirmed internally and reviewed by counsel before use.
Consultation bookings
Consultation bookings may be rescheduled with reasonable prior notice, subject to calendar availability. Missed appointments or late changes may be treated as consumed time where operationally justified.
Advisory retainers and service packages
Where work has already started, refunds may be reduced or unavailable to reflect time spent, research performed, document review completed, and other value already delivered.
If a package includes multiple stages, any refund decision may take into account the portion already delivered and the internal cost of setup or review activities.
Situations where refunds may be declined
Refunds may be declined where the client withdraws after significant work has begun, fails to provide truthful information, stops responding for extended periods, or expects outcomes that were never guaranteed.
- Work already completed or substantially underway
- Incorrect or misleading client submissions
- Non-response after repeated follow-up attempts
- Requests based on dissatisfaction with a non-guaranteed outcome
Case-by-case review
Mystic Finance may review special situations on a case-by-case basis and may choose to offer a partial refund, service credit, or alternate scheduling arrangement where appropriate.